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Qustions to Ask References
Here is a list of questions you might want
to consider asking a prospective remodeler’s past clients.
Ask them all or select the ones you feel are most important
to you.
1. What was the nature of the project the remodeler did
for them?
2. When was it done?
3. Was it their first time remodeling?
4. If not, how did this project compare to others they were
involved with?
5. Do they have any relationship to the remodeler other than
as homeowner/remodeler?
6. Was the project completed on time?
7. Was the project completed on budget?
8. Did the field crew and any subcontractors keep the work
area and your home as neat and clean as you thought they
should have?
9. How would they rate their satisfaction with the remodeler?
Their staff? Their subcontractors? The way they resolved
problems?
10. How satisfied were they with the results?
11. How satisfied were they with the remodeling experience?
12. Were there any additional costs after the final contract
price was established? Were they approved in advance or surprises?
Did the homeowner feel they were fair?
13. Were there any surprises during the project? If so, what
were they and how were they handled?
14. Was the work as good as they represented it would be?
15. Was it easy to work with the crew, management, and accounting?
16. Was communicating with the field and office staff easy
or difficult? If so, in what ways?
17. Were you kept informed about the schedule and what was
going to happen when?
18. Would they use the remodeler again?
19. Would they recommend the remodeler to their best friends?
20. Have they sent others to the remodeler and were they
happy with the results?
For more information about how we can help
you with your project, please contact
us today.
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